Cook Supervisor – Banquets

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Qualifications

• 7+ years supervisory experience in upscale, high-volume hotel with large (50,000+ sq. ft.) Banquet space required. 

• Thorough knowledge and understanding of Food Service Sanitation Standards.

• Experienced in ingredients, techniques, and operating Commercial Ranges, Blast Chillers, Combi Ovens, Steam Tables, Chafing Dishes, Walk-in Coolers, Griddles, and Char broilers.

• Certification as” Food Service Manager” or other, as required by State County or Local regulations. 

• Effective leadership, organizational and communication skills. 

• Culinary degree or equivalent formal training preferred

• Excellent guest service skills.

• Ability to regularly push, pull, lift up to 50 lbs

• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.

• Must be able to work a flexible schedule, nights, weekends and holidays as required.

Essential Functions and Responsibilities

• Reports directly to the Executive Sous Chef, Executive Chef

• Leads cooks when Chefs are not present

• Establishes and ensures adherence to all departmental and Loews Hotels guidelines, policies and procedures

• Responsible for smooth, efficient, cost effective operation to include labor management, supervision of all aspects of service, inventory control

• Personally supervises kitchen activities to ensure quality production/delivery of product/service

• Approves all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines

• Reviews/maintains daily payroll report/records, maintains labor costs within established budgetary guidelines

• Establishes appropriate par level for all inventories so as to support forecasted activity without experiencing stock-out or excessive on-hand situations

• Communicates daily with Executive Chef or Executive Sous Chef

• Ensures security and proper use and control of operating supplies and equipment

• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards

• Follows New Hire Training program in accordance with hotel policy

• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same

• Coaches, counsels, retrains employees as needed to ensure superior levels of performance

• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel

• Conducts departmental meetings as required to communicate effectively with all restaurant personnel to ensure that they are kept current on pertinent hotel information and activities

• Evaluate changes in employee needs, to recommend appropriate product/service and operational changes necessary to ensure employee satisfaction, while maintaining optimal budgetary/financial performance

• Other duties as assigned

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Supporting Functions and Responsibilities

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with Loews Hotels standards

• Complies with required safety regulations and procedures

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with Loews Hotels standards, policies and rules

• Remains current with Loews Hotels information and changes

• Complies with Loews Hotels uniform and grooming guidelines