Bagel Chef

Bagel Chef (Shop Manager)

Reports To: District Manager

About PopUp Bagels

PopUp Bagels is redefining the bagel experience through
exceptional food, genuine hospitality, and a culture built on energy, quality,
and community. From our signature Grip, Rip & Dip® experience to our
growing presence across multiple markets, we have built a loyal following by
focusing on what matters most: making great bagels and creating memorable guest
experiences.

As we continue to grow, we’re looking for leaders who are
passionate about food, hospitality, and team development to help drive the next
chapter of the PopUp Bagels story.

Position Summary

The Bagel Chef (Shop Manager) is the leader of the
shop and is responsible for the overall success of the business. This role
oversees all front-of-house and back-of-house operations, ensuring exceptional
food quality, operational excellence, financial performance, and guest satisfaction.

The ideal candidate is a hands-on leader who enjoys
developing people, building strong teams, and creating a culture of
accountability, hospitality, and continuous improvement. The Bagel Chef is
responsible for driving results through effective leadership, coaching,
planning, and execution while maintaining the standards that define the PopUp
Bagels brand.

What You’ll Do

Operations & Business Performance

• Lead
  all aspects of daily shop operations
• Drive
  sales, profitability, and operational performance through effective
  management of labor, food costs, and controllable expenses
• Monitor
  key performance indicators and implement action plans to achieve business
  goals
• Ensure
  consistent execution of recipes, food quality standards, and operational
  procedures
• Oversee
  inventory management, ordering, receiving, and product controls
• Manage
  shop technology platforms, including POS systems, scheduling software, and
  digital ordering platforms
• Execute
  new menu launches, promotions, and operational initiatives

Team Leadership & Development

• Recruit,
  hire, onboard, and develop high-performing team members
• Create
  staffing plans and schedules that support operational needs and labor
  goals
• Coach
  and develop Shift Supervisors and hourly team members through regular
  feedback and training
• Foster
  a positive, inclusive, and performance-driven culture
• Conduct
  performance evaluations, coaching conversations, and corrective action as
  needed
• Build
  leadership capability within the team and create development opportunities
  for future growth

Guest Experience

• Champion
  exceptional hospitality and service standards
• Resolve
  guest concerns professionally and effectively
• Ensure
  every guest receives a consistently positive experience
• Serve
  as a brand ambassador within the local community
• Maintain
  a welcoming, energetic, and guest-focused environment

Food Safety & Compliance

• Maintain
  compliance with all local, state, and federal regulations
• Ensure
  adherence to Department of Health, food safety, and sanitation standards
• Maintain
  all required certifications and operational documentation
• Uphold
  company policies, procedures, and workplace standards
• Ensure
  a safe environment for guests and team members

What We’re Looking For

• High
  school diploma or equivalent required
• Culinary
  training or coursework preferred but not required
• Active
  ServSafe and/or Department of Health certification, or ability to obtain
  certification within required timeframe
• 3–5
  years of restaurant management experience with full operational
  responsibility
• Experience
  managing both front-of-house and back-of-house operations
• Proven
  success in hiring, scheduling, coaching, and performance management
• Experience
  managing inventory, food costs, labor budgets, and operational metrics
• Background
  in high-volume restaurant, café, bakery, or scratch-kitchen environments
  preferred
• Strong
  leadership and team-building skills
• Excellent
  organizational and time-management abilities
• Strong
  business and financial acumen
• Effective
  communication and conflict-resolution skills
• Ability
  to analyze operational data and make informed business decisions
• Comfortable
  using restaurant technology and digital platforms
• Passion
  for hospitality, food quality, and team development

Physical Requirements

• Ability
  to stand and walk for extended periods
• Frequently
  lift and carry up to 25 pounds
• Occasionally
  lift and carry up to 50 pounds
• Ability
  to bend, reach, twist, and perform repetitive motions
• Ability
  to work in a fast-paced kitchen environment with exposure to heat, cold,
  noise, and cleaning chemicals

Why Join PopUp Bagels?

• Competitive
  salary and bonus opportunities
• Leadership
  development and career growth opportunities
• Supportive,
  team-oriented culture
• Complimentary
  PopUp Bagels and schmear during shifts
• Paid
  time off and eligible benefits
• Opportunity
  to lead a growing, innovative hospitality brand
• Direct
  impact on team development, shop performance, and guest experience

Additional Information

The duties and responsibilities of this position may be
modified at any time to meet business needs. This job description is intended
to describe the general nature and level of work performed and is not intended
to be an exhaustive list of all responsibilities.

Equal Opportunity Employer

PopUp Bagels is proud to be an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and providing equal
employment opportunities to all employees and applicants regardless of any
protected characteristic under applicable federal, state, or local law.